Incompetence, Squared

Think of every can-you-top-this story of bureaucratic incompetence that you have ever heard — and I read a story today that almost certainly beats it.

It happened in Cleveland, and it happened to a little boy getting ready to start kindergarten.  A letter from the Cleveland public school system told him to show up at an address four miles from his home on a particular date for the first day of school.  When he appeared at the designated time and location, he learned that it was the wrong day — in fact, school didn’t start until a week later.  What’s more, the school that formerly was found at the location wasn’t there any more — it had been demolished two years ago, leaving the little boy looking forlornly at a construction site.  And to top it all off, a telephone number provided in the letter for boy’s parents to call in case of a problem didn’t work.  The little boy was one of a number of students who received the same, inexcusable treatment.

The man who is CEO (CEO?) of the Cleveland public schools called the little boy’s family to apologize.  That’s to his credit, but he now should be spending his time trying to figure out how such a ludicrous combination of errors could possibly have occurred.  How could a notice letter have included the wrong date, the wrong address, a non-existent school, and a non-functional telephone number?  Doesn’t anyone in the Cleveland school system proofread important correspondence?  What does that tell you about their careful attention to their jobs?

Government types often wonder why so many people are so skeptical of government bureaucracies, their competence, and their responsiveness.  This story is one powerful reason.

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