The Affordable Care Act health care exchange websites continue to be plagued with problems, beyond the first-day “glitches.” The Obama Administration says it’s due to heavy traffic. Now Reuters has published an interesting article suggesting an alternative explanation.
As one expert explained it, the massive volume of data moving between computers and servers resembles a computer hacker attack on a website — except this attack is self-inflicted, as part of the website’s basic design. If the experts are right, the website designers made a very fundamental, almost amateurish blunder.
The bottom line from these experts is that the solution is not simply adding more servers, but reconfiguring the system. That possibility would involve more expense, and delay, and frustrations for people who are just trying to comply with their legal obligation to obtain insurance.