The story, by reporter David Fahrenthold, is about how the Office of Personnel Management — the main agency charged with human resources function for federal employees — processes the retirement paperwork of those federal employees. And “paperwork” is apt, because even though it is March 2014, the process is done almost entirely by hand and almost entirely on paper. Imagine! And to make it even weirder, it all happens underground, in a remote abandoned mine in Pennsylvania that received paper forms by the truckload and is filled with filing cabinets. That’s right — filing cabinets.
Using its antiquated process, it takes 61 days for the Office of Personnel Management to complete the retirement process. By contrast it takes Texas two days.
Does any large private company still process personnel actions on paper and by hand? Do any still maintain filing cabinets of sensitive personnel documents?
No wonder these guys botched the job of designing a functioning website!