The Washington Post has an interesting, and troubling, story about the problems at the Department of Homeland Security. According to the article, the agency is faced with tremendously low morale, high employee turnover, and a toxic bureaucratic environment.
The DHS was created after 9/11 and was supposed to unite a host of separate agencies that had some security role. Its constituent agencies include the Customs Service, the Immigration and Naturalization Service, the Secret Service, the Transportation Security Administration, the Coast Guard, and the Federal Emergency Management Agency. Coordinating the different cultures and practices of such diverse agencies would be a challenge, and the Post piece indicates that the DHS has made a hash of it, creating a highly bureaucratic environment that frustrates employees and managers.
A dysfunctional, overly bureaucratic federal agency — who could imagine such a thing? It may be the norm, but in the case of the DHS the constant turnover, unfilled positions, and bureaucratic gamesmanship could easily have real world consequences. The Post article notes, for example, that recent testing has shown that the blue-uniformed TSA employees at who operate all of those scanners are increasingly missing weapons or explosives being brought through security. What is the point of spending billions for high-tech scanners at airports if the TSA employees can’t properly interpret the scanning data? In the modern world where so many terrorist groups are looking to launch another deadly operation, we simply cannot afford security agencies who aren’t properly performing their jobs.
The TSA is only one example of a problem agency within the DHS. Whether it is defense against cybersecurity attacks, or securing the border, or dealing with the influx of immigrant minors, the DHS is tasked with tough assignments and is widely perceived as botching them. The plummeting morale at the DHS isn’t helping matters, either. A survey performed last year showed that the DHS ranked dead last among large agencies.
The DHS has an important job. With the constant threats made against America by the likes of the Islamic State in Iraq and Syria and al-Qaeda, you would think that effective leaders could generate energized agencies where employees understood the significance of their roles and had high morale because of the crucial nature of their work in protecting their families and friends from attack. Instead, the DHS is a morass of infighting and leaden bureaucratic procedures that hinder effective performance.
The Post article paints an ugly picture, one that should make us all feel less secure about the Department of Homeland Security.