Avis’ familiar slogan is “We Try Harder.” Hah!
Today I had my worst car rental experience in more than 30 years of business Teavel. I flew to Denver with an Avis car reservation in hand. When I got to the Avis terminal I had to wait in line for more than an hour to get my car — and then when I went to the car I learned that it had also been promised to another traveler.
There is simply no excuse for this. I’d be willing to bet that most of the Avis customers had reservations, so Avis had to know how many people were coming — and should have staffed up. Obviously they didn’t, and they thereby showed that customer service is not their priority. I won’t forget that.
There are lots of car rental options; I could easily have picked one of Avis’ competitors. Next time, I will. Congratulations, Avis! You’ve just lost one customer forever.