Computer Grading

We have lots of software programs that we use at work, and it seems like new ones are rolled out every day. Recently, I’ve noticed that some of the newer programs that have been have a very annoying feature: they presume to grade you on how well you use the program.

Gone are the days when the computer world was fresh and friendly and new computer programs always featured a little paper clip guy with a squeaky voice or some other anthropomorphic icon that was supposed to help you master the new software. Sure, they quickly became incredibly irritating and were promptly disabled after their “helpful” badgering and unwanted “tips” got on your last nerve, but at least they were trying to help us. They’ve now been replaced by some hectoring schoolmarm who gives you grades because she can’t rap you on the knuckles with a ruler.

The other day I checked my dashboard on one of the programs and found that I had been given a C-. I have no earthly idea why I got a C-. Seriously — I swear that I did what the program requires me to do, in timely fashion. And yet, there it was, for all the world to see: a C-. I’ve never been given a C- grade on anything in my life (that I know about, at least). Now my record has been shattered by some soulless computer that assigned me an embarrassing grade based on wholly arbitrary and unknowable metrics lodged somewhere in the semiconductors and chips and RAM. And what’s most annoying about it all is that I actually care that I got a C-. I don’t think anyone logs or pays any attention to these grades, but still . . . it bugs me. Decades after my last formal schooling ended, I still care about grades, even if they are totally meaningless. Of course, that’s why the computer does it. The American educational system has trained me to be like Pavlov’s dog, except instead of salivating at the sound of a metronome I’ve been conditioned to respond to arbitrary grades.

Thank goodness that I’m not assigned grades in other areas of life — by family, or friends, or colleagues, or neighbors. The fact that I respond to grading, even now, is an Achilles heel of sorts. Don’t tell anyone, will you?