The Headset Question

We’ve got a transition underway at our workplace. The phones on our desks are being removed, after decades of faithful service, and now we’ll be doing all of our calling through our computers. I’m okay with that. In the modern world, any technology that has been around for decades has done its job but almost certainly can be replaced by an improved approach. And getting rid of the desktop phone also means eliminating the annoying need to constantly untangle the cord connecting the handset to the rest of the phone.

With the elimination of the old phone, we’re being offered options. Apparently the sound qualify if you simply talk into your computer on a phone call isn’t ideal for the person on the other end of the conversation. (And, in any event, you probably don’t want to encourage people to shout at their computers, anyway.) So we need to make a choice: do you go with a headset, or a speakerphone attachment?

Headsets probably make the most sense, but unfortunately I associate them with Ernestine, the snorting, cackling busybody character Lily Tomlin introduced on Laugh-In. There’s also a clear techno vibe to a headset, with a one-ear headset edging out the two-ear headset in the hip, technocool ranking. I frankly question whether I’m well-suited to either. So, I’m going for the speakerphone attachment as my first option, with one of the headsets a distant second in case the supply of speakerphones isn’t sufficient to meet demand.

It will be interesting to see whether speakerphones are a popular option, or whether my colleagues will go all-in on the headsets. I’m guessing that the choices will vary by age group, with the older set being more amenable to speakerphones–if only so they won’t hear “one ringy-dingy, two ringy-dingy” in that sniveling Ernestine voice whenever they use the headset to place a call.

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