Avis’ familiar slogan is “We Try Harder.” Hah!
Today I had my worst car rental experience in more than 30 years of business Teavel. I flew to Denver with an Avis car reservation in hand. When I got to the Avis terminal I had to wait in line for more than an hour to get my car — and then when I went to the car I learned that it had also been promised to another traveler.
There is simply no excuse for this. I’d be willing to bet that most of the Avis customers had reservations, so Avis had to know how many people were coming — and should have staffed up. Obviously they didn’t, and they thereby showed that customer service is not their priority. I won’t forget that.
There are lots of car rental options; I could easily have picked one of Avis’ competitors. Next time, I will. Congratulations, Avis! You’ve just lost one customer forever.
Okay, it’s a bad pun, and probably disrespectful to the memory of John Denver, to boot. But for me it is remarkable to look out the window of an office building and see the peaks of the eastern Rockies on the horizon.
Being a flatlander — and Columbus is about as flat as it gets — I’m just fascinated by the sight of mountains. If I worked in a Denver office building, I’m sure I’d spend a lot of time just admiring the view.
The lobby area at The Brown Palace Hotel, in its holiday finery
Last night I was in Denver on business, so I satisfied my interest in historic hotels by spending the night at The Brown Palace.
The Brown Palace Hotel has continuously operated in downtown Denver since August, 1892. It has hosted countless Presidents and celebrities, including the Beatles. Why, there is even a Beatles suite! It’s also home to lots of different bars and restaurants, a spa, and other amenities.
As is the case with many older hotels, The Brown Palace has the kind of touches and flourishes that you don’t often find in modern hotels. Its design features an atrium-type lobby, open to the metal-railed floors far above. There is an enormous chandelier in the middle of the vast open area that was decorated for the holidays during my visit.
The furnishings in the common areas and in my room, at least, were traditional in nature and fit very comfortably with the hotel’s architectural design. On my floor, for example, the area right outside the elevator included a table with a rotary telephone. A rotary phone! Do most travelers these days even know how to use one?