Richard was home for a few days last week. It was great to see him and catch up on how he’s doing — and it was also great because I got to tap into our very own “Genius Bar” and solve a problem that had flummoxed me for weeks.
Any parent with kids under the age of 30 knows what I mean. They’ve grown up with technology, are wholly comfortable with it, and seem to know, intuitively, how to fix any problem. Richard and Russell have solved countless technology issues that have perplexed me — whether it is setting up wireless networks or explaining cell phone functions or diagnosing computer problems.
I was trying to deal with fallout from the demise of our old iMac. My iTunes were on the old iMac and my iPod was synced with it. I had the Apple folks remove the hard drive, bought a shell to store the hard drive and allow it to be connected to the new iMac, and was able to do that — but I couldn’t figure out how to transfer my iTunes from the old hard drive to the new computer. The prospect that I would not be able to do so really sucked, because it meant my old iTunes were lost forever, I couldn’t sync my iPod with the new computer, and ultimately I probably would have to rebuild my iPod and its playlists.
When Richard was home I asked for his help. He took a look and immediately figured out what to do, transferred the music, and this morning I was able to sync my iPod without losing everything on it. Thanks, Richard!
And, incidentally, I disagree with those who will contend that this means I have officially moved into the “helpless and clueless senior” category. I would argue that there is, or should be, a technology exception.