I flew through the Houston Hobby airport recently, and when I made a pit stop I saw this restroom rating apparatus on a wall near the exit.
My first reaction: a touch screen rating device, in a public men’s room in a busy airport? Really? I mean, really? I don’t think I’d touch a touch screen device under those circumstances even if my best friend was responsible for restroom hygiene and his job depended on getting good ratings. How many people are going to provide ratings using that methodology?
My second reaction: why even offer the smiley face option? How many people who use public facilities at airports do so with an ear-to-ear grin, even if the restroom is spotless? The best rating I would ever give is an impassive face with a flat line for a mouth — neither happy nor sad, but at least not enraged or disgusted by the condition of the restroom.
My third reaction: I know airports want travelers to think they really care about restroom hygiene, but soliciting ratings seems like an empty gesture. Why not take whatever you would spend on touch screen ratings devices and use it instead to buy better quality paper towels that don’t dissolve upon first contact with a wet, soapy hand?