Personal Service

I like to buy Kish perfume for Christmas.  It’s a good idea, but there is one problem:  I don’t know bupkis about perfume, or how to pick it out.  So, what to do?

There is only one answer — Nordstrom.

img_3266When I went shopping for Kish’s presents before Christmas, I went to Nordstrom because I knew that I would get plenty of desperately needed help from the friendly employees walking the floor of the perfume department.  And sure enough, when I showed up in the bustling department one afternoon, wandering aimlessly with scribbled notes in hand and a hapless, sheepish, and somewhat lost expression on my face, a nice young woman approached and asked me if she could help.  When I explained what I was looking for, she thought for a moment, then took me over to another part of the department, where she summarized my concepts for an older woman who apparently got her Ph.D in perfume.  A knowledgeable nod, a few careful selections from a shelf full of different perfumes, a few spritzes on a kind of paper stick, a few whiffs by yours truly, and I knew I’d made some good choices.  And they even threw in the gift wrapping, too.

Sure enough, when Christmas came and Kish opened the perfume, she loved it.

I don’t like shopping, and normally I’m one of those people who knows what they want and likes to dart in and get the heck out of the store as quickly as possible, without interacting with anyone.  These days, that’s increasingly easy to do so, because many stores have cut back on the number of floor employees.  Nordstrom isn’t one of them — fortunately for me.  Sometimes you want a little personal service, provided by pleasant people who aren’t high pressure and who act like they just want to help.

So thanks, Nordstrom, and thanks especially to the nice folks in the perfume department at the Easton store who helped a baffled, perfume-challenged husband give his lovely wife a merry Christmas.

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